Frequently Asked Questions
How do I order?
Simply click on the item that you require. This will take you to the product page, you then select how many you require, bulk prices will automatically be calculated, and then click ‘add to basket’. You can either continue shopping or click ‘checkout’.
Once you have clicked ‘checkout’ either login if you are an existing customer or sign up for a new account. Continue to follow the on-screen instructions to complete the transaction.
You will be sent a confirmation e-mail automatically on completion of the transaction.
I did not receive confirmation of my order, has it still gone through?
In most cases a confirmation of an order will be sent, if you have not received one please do not hesitate to contact us.
Can I order by telephone?
Clickcleaning.com is an Internet only retailer; we do not have any shops. Ordering over the Internet is now a safe way of shopping for goods and services. Unfortunately we cannot accept orders over the phone.
When will you charge my card?
When you complete your order and submit, we will immediately contact your credit card company for authorisation. If this is given then your payment will be processed right away and you will receive an e-mail confirmation.
If your card is declined then we will either decline the transaction immediately or contact you for further information. It maybe a simple mistake like typing your post code in incorrectly; it is always better to register first so that we have your details to hand in case of such a problem.
If your payment is not authorised and we cannot resolve the problem we will send a full refund.
Can I return any unwanted items?
Yes, of course, if for any reason you want to return any item it can be returned within 7 days of you receiving the item, as long as the item is unopened and in good condition. Please ensure that all seals have not been broken and packaging / shrink wrap is intact.
To arrange the return of your unwanted items please send an email to customercare@clickcleaning.com where you will be given a returns number and address where to be returned. All refunds will be inclusive of VAT but please note that carriage charges will not be refunded.
I have received an item and it is faulty?
If you have received an item that is faulty you must notify us in writing within 3 days of receipt of the item. We will then arrange collection of the faulty item and send out a replacement.
